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Deleting your data

Export a copy, disconnect a feed when one is on, and delete the account. A pending bank revocation stops the delete.

Where to find it

Settings → the Privacy tab, titled Privacy & data. Disconnect is on Settings → Live bank feeds, and only when a feed is connected. You can also email [email protected].

You can take a copy and you can delete the account yourself. Read the privacy policy for the legal version. This article is the buttons.

Export

  1. Open Settings → Privacy.
  2. Press All data (JSON) or Transactions (CSV). JSON is the household, including other members’ names and email addresses. It leaves out bank-feed tokens. The photo and document files are not inside either download. Ask at [email protected] if you need those files.

Disconnect a feed

When Live bank feeds shows a connection, Disconnect is on that row. Confirm the first question to revoke access. The second question asks whether to delete the transactions that feed brought in, or keep them in the budget. You can also revoke Jarful at my.akahu.nz. If Akahu has not confirmed, the disconnection stays pending and the token stays. The Akahu section of the privacy policy is the precise keep-or-delete list. Do not rely on a summary when you are about to purge history.

Delete the account

  1. Export first if you want a copy. Deletion cannot be undone.
  2. On Privacy & data, type DELETE in the box and press Delete my account. Confirm the question.
  3. If you are the only member, the household, its budget and its files are deleted, and a Stripe subscription is cancelled, once any bank revocation has succeeded.
  4. If other people remain, the household stays with them. Your login is removed when revocation succeeds. If you were the only owner, the owner role passes to another member.

If a bank revocation stays pending, the account is not deleted and the token stays, so you can try again. The privacy policy describes what can remain after a successful delete, such as a security log with the email removed, and stored Stripe event ids.

What this does not do

Delete my account is not Cancel subscription. Cancelling a plan keeps the data and ends billing at the end of the period. Deleting the account is permanent. Jarful does not offer a public API to export by script.

Related

Still stuck?

Email [email protected]. Say what you clicked and what you expected. Please don’t send account numbers, passwords or bank statements.

Jarful is a budgeting tool, not a financial adviser. Nothing on this page is financial advice.